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The ESOS framework - Providing Quality Education and Protecting Your Rights

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas (ESOS) Act 2000 and the National Code 2018.


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As an overseas student on a student visa, you must study with an education provider and in a course that can be found on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) at 

CRICOS registration guarantees that the course and the education provider at which you study meet the high standards necessary for overseas students. Collins Academy’s CRICOS Number is 03796A, CRICOS Registration guarantees that the course and the education provider meet high standards

The ESOS framework protects your rights, including:

              Your right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from your provider and your provider’s agent. If you are under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for your accommodation, support and welfare.

               Your right to sign a written agreement with your provider before or as you pay fees, setting out the services to be provided, fees payable and information about refunds of course money. You should keep a copy of your written agreement.

The Tuition Protection Service (TPS) is a placement and refund service for international students, which is activated in the event that your provider is unable to teach your course. Visit the TPS website for more information, at

The ESOS framework sets out the standards Australian providers offering education and training services to overseas students must meet.

These standards cover a range of information you have a right to know and services that must be offered to you, including:

              Orientation and access to support services to help you study and adjust to life in Australia

              Who the contact officer or officers is for overseas students

              If you can apply for course credit

              When your enrolment can be deferred, suspended or cancelled

              What your provider’s requirements are for satisfactory progress in the courses you study and what support is available if you are not progressing well

              If attendance will be monitored for your course

              A complaints and appeals process.

As an overseas student on a student visa, you have responsibilities to:

              Satisfy your student visa conditions

              Maintain your Overseas Student Health Cover (OSHC) for the period of your stay

              Meet the terms of the written agreement with your education provider

              Inform your provider if you change your address

              Maintain satisfactory course progress

              If attendance is recorded for your course, follow your provider’s attendance policy, and

              If you are under 18, maintain your approved accommodation, support and general welfare arrangement

Contact details

The Department of Immigration and Border Protection publishes a full list of mandatory and discretionary student visa requirements on their website.

Follow the Student Visa Conditions link for details.

Who? Why?
Your provider For policies and procedures that affect you Speak with your provider or go to your provider's website
Department of Education For your ESOS rights and responsibilities ESOS Helpline 1300 615 262

Department of Home Affairs For visa matters

Phone 131 881 in Australia

Contact the immigration office in your country.

RTO: 45270 | CRICOS: 03645E

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Collins Academy acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.